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DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T120743Z
UID:10005252-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Mental Health Specialization for Healthcare Professionals
DESCRIPTION:Language: English \nShort Description: This course provides an overview of psychology and psychiatry\, two medical specialties that focus on the treatment of mental health disorders. Additionally\, practitioners in all medical specialty areas will interact with patients with mental health disorders. As with other medical specialties\, professionals in psychology and psychiatry practices measure patient vitals\, assist patients in completing medical information forms\, schedule appointments\, and obtain pre-certification. Professionals may also obtain specimens for testing in some cases. It is essential for medical staff working in mental health specialty areas to have a basic understanding of the related diseases and disorders and diagnostic procedures. \nInstructor Description: Though this course is self-paced\, it is supported by a client adviser. Our client advisers are available to answer student questions and monitor student progress to ensure completion of the course. Motivating and encouraging students\, the client adviser gives students inspiration to succeed.
URL:https://laurelridgeworkforce.com/event/mental-health-specialization-for-healthcare-professionals/
LOCATION:Online 24/7
CATEGORIES:Health and Wellness,Healthcare / Allied Health
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114801Z
UID:10004884-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Spanish for Medical Professionals
DESCRIPTION:Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes\, this Spanish class – designed specifically for healthcare professionals – will help you bridge that gap. You will practice the basic\, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language\, gain an understanding of the culture\, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher\, or speak no Spanish\, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients.  \nAgenda \nUnit 1\nIntroduction to Vocabulary\n-Colors\, nationalities\, professions\n-Alphabet\n-Vowels and Consonants\n-Months and Days of the Week\n-Numbers 1 – 31\n-The verb to be\, ‘ser’ \nUnit 2\nThe verb to have\n-Describe possessions\n-Describing feelings\, pain or ailment\n-Verb to be: Estar\n-Location\, position\, and state of being\n-Asking questions such as who\, what\, where\, when and how \nUnit 3\nVocabulary: Parts of the body\n-Foods\n-Adjectives and Adverbs\n-Idiomatic Expressions\n-Conjugating regular “AR” “ER” and “IR” verbs\n-Asking and answering\, “Who” – “What” – “Where” questions \nUnit 4\nMedical Terminology\n-Parts of the body\n-Symptoms and injuries\n-Medical emergencies\n-First aid\n-Medications\n-Common Illnesses \nRequirementsInternet connection \,IE8 or higher\, Chrome\, FireFox and access to Adobe Flash Player
URL:https://laurelridgeworkforce.com/event/spanish-for-medical-professionals-3/
LOCATION:Online 24/7
CATEGORIES:Health and Wellness,Healthcare / Allied Health
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114806Z
UID:10004887-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Social Media for Business Certificate
DESCRIPTION:Get in on this exciting and growing way to communicate\, market and serve your customers and clients.  For businesses\, nonprofits\, government\, and other organizations. From Facebook to Twitter\, blogging\, YouTube\, LinkedIn\, and more\, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing\, what you should be doing\, and take back a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved\, you will come away with both an understanding of social networks and practical\, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak\, write\, and train others on social networks. \nThree one-month courses.
URL:https://laurelridgeworkforce.com/event/social-media-for-business-certificate-3/
LOCATION:Online 24/7
CATEGORIES:Computers and Technology,Marketing Online
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114811Z
UID:10004890-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Introduction to Social Media
DESCRIPTION:Get involved in the move from in-person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication\, customer retention\, branding\, marketing\, market research\, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. \nAgenda \nUnit 1: How Marketing has Changed and Where Social Networks Fit?\nHow is marketing changing?\nWho is your customer & where are they online?\nWhat role does content play?\nWhat are the trends on the horizon? \nUnit 2: Where to Start? Strategy\, Listening\, & Accounts\nStart with a plan: Developing a social media marketing strategy.\nWhere does listening & engagement fit into strategy?\nLearning to use some basic tools\nHow are organizations using social media? \nUnit 3: What Do Social Networks Fit in Your Business?\nGeneral overview of social sites that may fit your marketing goals.\nWhere are your customers and how are they using social media?\nHow to set up social network profiles?\nCan you measure the return on your investment? \nUnit 4: Using Facebook to Promote Your Brand and Engage Your Customers\nThe Basics of Facebook: Personal & Business Applications\nHow to Set-up Your Facebook Page\nUsing Content and Posts to Boost Engagement\nCase Studies on How Businesses Use Facebook \nRequirementsInternet connection \,IE8 or higher\, Chrome\, FireFox and access to Adobe Flash Player
URL:https://laurelridgeworkforce.com/event/introduction-to-social-media-3/
LOCATION:Online 24/7
CATEGORIES:Computers and Technology,Marketing Online
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114817Z
UID:10004895-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Integrating Social Media Into Your Organization
DESCRIPTION:Take away a practical strategy and techniques for implementing social media for your organization or business.  Learn how to create your own private social media using Ning\, work socially using Google Docs and calendars\, and move your website to an interactive Web 2.0 site. Then your instructor will help you choose which social media tools are right for your situation\, and then integrate them into your web site to develop a social media strategy for your organization. Find out what you can be doing\, what you should be doing\, and take back a plan to integrate social media into your communication and marketing. \nAgenda \nUnit 1. Running a Community and Creating Your Own Social Network Using Ning\nOnline Communities and Creating Your Own Social Network with Ning\nTop 5 Considerations When Starting a Social Network\nWhat Goes into Build a Great Social Network\nWhat is an online community manager\nWhat is Ning and How to Use the Platform\nExamples of Companies Using Ning \nUnit 2. What Tools to Use for Your Organization\nWhat tools and platforms will help get content on the web\nReadings on top new tools to consider\nHow to select which tool to use\nHow video fits into online marketing\nOrganizing and collaborating with Google products\nHow to take advantage of mobile and local in applications and search \nUnit 3. Integrating Social Platforms into Your Web Site\nDiscovering how web design has changed and what is needed for true integration\nUnderstanding elements on web sites that increase interaction\, engagement\, search engines findability\nLearn best practices for website usability and landing page design\nDiscuss how your sites compare and generate next steps that will improve your business \nUnit 4: Developing a Manageable Work Flow: Time\, Resources\, Policies\, and Trends\nDeveloping a Manageable Work Flow\nTime and Resources: How do you know where to spend your time?\nTarget Social Media Influencers to Boost Traffic and Sales\nIs Your Company Ready for Social Media or Are They Holding You Back?\nTrends – What”s Next or Are We Still Working on Last Year”s Trends?\nSocial Media Policies and Planning For A Crisis \nRequirementsInternet connection \,IE8 or higher\, Chrome\, FireFox and access to Adobe Flash Player
URL:https://laurelridgeworkforce.com/event/integrating-social-media-into-your-organization-2/
LOCATION:Online 24/7
CATEGORIES:Computers and Technology,Marketing Online
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114825Z
UID:10004900-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Fostering Online Discussion
DESCRIPTION:Being engaged with your online learners throughout the course is one of the three biggest weaknesses of online teachers. It is also one of the three biggest ways to take your online course to the next level\, making it a superior learning experience for your learners. Come experience how to do it from the creator of the concept and practice of ‘continual engagement’ in teaching.  Discover how to build student success through your interaction\, how to give online learners feedback\, communicating with them about everything from subject matter to delicate issues to grading. You will come away with advanced\, practical\, how-to tips from one of the foremost authorities on fostering online discussion. And you will see how your instructor models great interaction and engagement in the online environment. \nAgenda \nUnit 1\nHow Continual Engagement Helps You Foster Effective Online Discussions\nWhat is continual engagement?\nWhy is continual engagement important?\nBreaking down the barriers to effective continual engagement in your discussion interaction \nUnit 2\nBuilding Your Students’ Success through Your Interaction\nWhy continual engagement in online discussion is important to your students’ success\nChoosing your words carefully in discussion interaction\nStrategies to use at the beginning of your term\nStrategies to use as the term gets underway\nStrategies to use when things get hectic \nUnit 3\nAssessing Your Students’ Performance\nGiving effective feedback\nCommunicating with students about grades\nSome special challenges of group work and how to overcome them \nUnit 4\nKeeping Your Communication Skills Sharp\nHow networking with your peers can build your skills\nUsing break times effectively\nWorking with an assistant\nHow online interaction enhances your face-to-face instruction
URL:https://laurelridgeworkforce.com/event/fostering-online-discussion-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,ONLINE Teacher Education
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114831Z
UID:10004904-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Certificate in Leadership Development
DESCRIPTION:Especially geared for future leaders in the Gen Y generation (born 1980-1999)\, the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion\, building relationships with your subordinates\, becoming socially perceptive to changes in the workplace\, utilizing your emotions in a positive and effective manner\, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say\, what not to say; what to do\, what not to do. At the end of completing the three course certificate\, you will come away with a new understanding\, new toolbox of leadership skills\, and the information to move your leadership development into high gear.
URL:https://laurelridgeworkforce.com/event/certificate-in-leadership-development-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114835Z
UID:10004907-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Leadership Principles
DESCRIPTION:Especially for Gen Y (born 1980-1999)\, the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership.  Discuss task completion\, building relationships with your subordinates\, becoming socially perceptive to changes in the workplace\, utilizing your emotions in a positive and effective manner\, and addressing challenging goals. Finally\, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership\, allowing you to apply your unique leadership characteristics revealed through completing the class. \nAgenda \nUnit 1\nIntroduction to Leadership Principles\n-What does it mean to be a good leader?\n-The multiple approaches to leadership\n-Models of leadership\n-The critical need for Gen Y leadership  \nUnit 2\nRecognizing your leadership style\n -Leadership Traits Self Assessment\n -Leadership Style Self Assessment\n -Leadership Skills Self Assessment\n -Task and Relationship Assessment \nUnit 3\nLeadership Special Concerns\n-Handling Conflict in the Workplace\n-Managing Out-group Employees\n-Ethical Considerations \nUnit 4\nCases in Leadership\n-Case Study 1\n-Case Study 2\n-Self-reflection: What type of leader am I?
URL:https://laurelridgeworkforce.com/event/leadership-principles-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114843Z
UID:10004912-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Developing Your Professional Career
DESCRIPTION:Have you ever wondered how do I get to that next level in my career?  What does it take?  This course will help you identify those skills that all great leaders possess\, while learning new skills that will help take you to the next level.  Whether you are leading a department or a organization you will gain the knowledge you need to be successful.  Learn how to incorporate a developed image and communication skills that will rocket you to that next level. \nAgenda \nUnit 1\nMapping your Career for Success\n-Defining where you want to be in your career in 5\, 10\, 15 years\n-Setting and monitoring your career goals\n-Establishing a mentor partnership as a start in your professional career \nUnit 2\nDeveloping your Professional Career through Non-Verbal Communication\n-The difference between verbal and non-verbal communication\n-Conveying the right message with your body language\n-Writing what you think\n-Haptics – Using touch to convey non-verbal communication\n-How to  understand others non-verbal communication \nUnit 3\nImage is Everything\n-You are your brand\n-What you wear can determine where you go\n-How to determine if your image is headed in the right direction\n-How your communication and your image should agree with each other \nUnit 4\nUsing Social Media to help develop your Professional Career\n-The purpose of Social Media\n-How to use Social Media to create a professional online presence\n-How to avoid negative images trap that many people fall victim to on Social Media
URL:https://laurelridgeworkforce.com/event/developing-your-professional-career-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Leadership
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114849Z
UID:10004915-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Accounting and Finance for Non Financial Managers
DESCRIPTION:Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. \nAgenda \nUnit 1\nIntroduction to Finance\n– The Vocabulary of Finance\n– The Four Basic Elements of Finance\n– The Basic Financial Statements \nUnit 2\nIntroduction to Accounting\n-Basic Terminology\n-The Purpose of Accounting\n-The Accounting Cycle\n-Preparing Financial Statements \nUnit 3\nManaging Liabilities\n-Overview of Liabilities\n-The Liabilities of a Business\n– Short-Term Liabilities\n-Long-Term Liabilities \nUnit 4\nFinancial Planning\n– Overview of Financial Planning\n-The Importance of Financial Planning\n-The Business Planning Process
URL:https://laurelridgeworkforce.com/event/accounting-and-finance-for-non-financial-managers-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114853Z
UID:10004918-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Certificate in NonProfit Administration
DESCRIPTION:Nonprofits today need to be run like a business in many respects. You have competition\, a need to generate income and a surplus\, and staff need to be even more productive. Get the best training on revenue generation for nonprofits\, and program evaluation for nonprofits\, with our Certificate in NonProfit Administration. You will come away with the best information from instructors who train people in nonprofits.
URL:https://laurelridgeworkforce.com/event/certificate-in-nonprofit-administration-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114858Z
UID:10004921-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Revenue Generation for Non-Profits
DESCRIPTION:Build revenue streams for your non-profit organization.  They are essential not only to keep your doors open but also to expand your services.  Discover how to increase revenue from your current activities. Develop strategies for building new ones.  Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. \nAgenda \nUnit 1: Introduction to Revenue Generation\n• Setting and using revenue generation benchmarks\n• Determining annual objectives\n• How to best use this course information \nUnit 2: Understanding Your Audience\n• The benefits of knowing your audience better\n• What to ask your audience\n• How to get the best information\n• Collecting and using the best data\n• Where to find the new ideas \nUnit 3: Developing Programs and Services\n• The right questions for the best success\n• Natural life cycles of programs and services\n• Determining which ones to continue\n• Creating successful new programs and services \nUnit 4: Analyzing Programs and Services\n• Analyzing the past performance\n• Determining future productivity\n• Analysis tools\n• Simple analysis technique \nUnit 5: Setting the Right Price\n• How price affects attendance\n• Price breaks that determine the price to set\n• Setting the best price\n• Pricing strategies \nUnit 6: Marketing Effectively\n• Building your identify\n• Developing market segments\n• Determining who to market to \nUnit 7: Developing Promotions\n• Making promotions that work\n• Creating the best layouts\n• Making promotions that sell \nUnit 8: Distributing Promotions\n• Print\, social media\, and eMarketing techniques\n• Knowing what promotions work\n• The most effective promotion methods
URL:https://laurelridgeworkforce.com/event/revenue-generation-for-non-profits-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114902Z
UID:10004923-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Program Evaluation for Nonprofits
DESCRIPTION:Enhance your understanding of program evaluation within the nonprofit context.  Find out how to improve your evaluation planning\, data collection\, data analysis and data use.  Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation\, including staff time\, costs and reporting evaluation results to funders. By the close of the course\, you will have a complete program logic model and evaluation plan ready for implementation. \nAgenda \nUnit 1: Introduction to Nonprofit Evaluation & the Logic Model\n•    What evaluation is and is not\n•    Why evaluation is important to nonprofit organizations and why your funders are asking you for it\n•    Planning for evaluation begins when you apply for the grant\n•    Types of evaluation\, and the approaches best suited to nonprofit programs\n•    Planning tools for evaluation – introduction to the logic model\n•    Crafting accurate\, concise outcome statements \nUnit 2: Creating an Evaluation Plan\n•    What an evaluation plan is and why you need one\n•    Using outcomes from our logic model to create your evaluation plan\n•    Setting priorities for your evaluation (navigating barriers based on budget\, funder requirements\, staff time and staff capacity)\n•    Creating indicators for your outcomes\n•    Defining benchmarks and targets where appropriate \nUnit 3: Collecting the Data\n•    Taking stock of the data you already use\n•    Making data collection systematic\n•    Choosing and/or creating data collection tools – output information\, surveys\, interviews\, focus groups \nUnit 4: Analysis\, Reporting and Use – Putting it All Together\n•    Appropriate analysis of the common data collection tools covered in Unit 3\n•    Common analysis mistakes and how to avoid them\n•    Reporting to various stakeholders (funders\, donors\, Board of Directors and the community)\n•    Using data for program improvement
URL:https://laurelridgeworkforce.com/event/program-evaluation-for-nonprofits-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114907Z
UID:10004926-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Management Certificate
DESCRIPTION:Enhance your management skills through this program for supervisors\, managers\, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations\, engage and motivate employees\, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Finally\, get the keys to manage different generations in your workplace. Discover what motivates each generation at work\, what incentives they respond to\, and what messages they value. \nThree one-month online courses.
URL:https://laurelridgeworkforce.com/event/management-certificate-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114911Z
UID:10004929-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Management Boot Camp
DESCRIPTION:Enhance your management skills through this course for supervisors\, managers\, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations\, engage and motivate employees\, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro – quickly and with confidence. \nAgenda \nUnit 1\nFundamentals of Management\n– How to determine\, set\, and communicate job expectations\n– Linking employee behaviors to performance\n– Describing performance expectations\n– Increasing employee commitment and pride and evaluate performance \nUnit 2\nEmployee Engagement\n-Motivating and engaging employees to get the job done\n-Tools and techniques to increase employee buy-in and commitment\n-How to communicate with employees and get them involved and engaged in their own performance evaluations \nUnit 3\nIncreasing your Success Part 1\n-Enhancing your ability to manage effectively\n-In-depth analysis of the behaviors of your style \nUnit 4\nIncreasing your Success Part 2\n-Behaviors that inhibit your ability to manage effectively\n-Advanced analysis of the behaviors of your management style
URL:https://laurelridgeworkforce.com/event/management-boot-camp-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114913Z
UID:10004931-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Managing Generations in the Workplace
DESCRIPTION:Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work\, what incentives they respond to\, and what messages they value. Generations X and Y are significantly different than the Boomer generation.  Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers\, Gen Xers and Gen Yers and what messages they value. Then Identify practical\, how-to tips and techniques for managing Boomers\, Gen Xers\, and Gen Yers in the workplace. \nAgenda \nUnit 1\nWhat makes these generations different\n-The transition from the Industrial Age to the Internet Age\n-How society shapes us\n-Who are the Boomers?\n-Who are Xers?\n-Who is Gen Y? \nUnit 2\nEvolving standards of hard work and success\n-Knowledge work and the value of time\n-Time as key to profitability\n-The focus on outcomes\n-The problem with meetings\n-A new type of leadership \nUnit 3\nWhat motivates generations at work\n-Monetary and non-monetary rewards\n-Key role of the “boss”\n-A balanced life\n-Lateral career moves\n-Second careers\n-Supporting social causes\n-Retirement reservations \nUnit 4\nWork styles and technology\n-Customizing work styles and processes\n-Peak work time and place\n-A new role for technology and work\n-Working collaboratively\n-Modern recruitment
URL:https://laurelridgeworkforce.com/event/managing-generations-in-the-workplace-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114918Z
UID:10004934-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Supervisory & Leadership Certificate
DESCRIPTION:Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical\, easy to understand\, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation\, performance management\, and writing performance reviews. Discuss the specifics of the supervisor”s role and responsibilities\, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. \nAgenda \nUnit 1: The Role of the Supervisor:\nUnderstanding your roles and responsibilities.\nWhat are the Four Functions of Management?\nDefining Planning.\nDefining Organization.\nDefining Controlling.\nDefining Leading and Motivating.\nHow do the four functions help you manage more effectively?\nIdentifying which of the four functions is your strength.\nIdentifying which of the four functions you should improve and why. \nUnit 2: The Role of the Supervisor – Conclusion:\nApplication of the Planning function and your benefits.\nApplication of the Organizing function and your benefits.\nApplication of the Controlling function and your benefits.\nApplication of the Leading and Motivating function and your benefits.\nMeasuring the outcomes of application of the Four Functions of Management. \nUnit 3: Delegation and Employee Engagement:\nThe multiple benefits of delegation.\nIdentifying your specific benefits.\nMyths and barriers of delegation.\nIdentifying your specifics barriers.\nUnderstanding the distinction between delegating a task and delegating responsibility.\nHow delegation increases employee job satisfaction.\nHow delegation increases employee retention and skill sets. \nUnit 4: Delegation and Employee Engagement – Conclusion:\nUnderstanding the Delegation Model.\nHow to translate the steps of the model to specific language\nand behaviors.\nCreating your own delegation script.\nApplication of the Delegation Model.\nMeasuring the outcomes of your delegation. \nUnit 5: Performance Management:\nDefining performance management.\nUnderstanding the difference between behavior and attitude.\nIdentifying and interpreting employee behavior.\nTranslating performance into actionable behaviors that can be addressed.\nHolding employees accountable for performance\, job responsibilities.\nHow employee expectations can be undermined by your actions.\nThe problem with value judgments and why the “why” doesn’t matter.\nHow to determine when you are putting your comfort above employee performance.\nUnderstanding how performance is reinforced passively.\nUnderstanding how performance is reinforced actively. \nUnit 6: Performance Management – Conclusion:\nUnderstanding the Performance Management Model.\nReview and analysis of case studies.\nApplication of the Performance Management Model.\nMeasuring the outcomes of your performance management. \nUnit 7: Writing and Delivering Performance Reviews:\nElements of the performance review.\nReview and discussion of subjective and objective evaluation\nof performance.\nThe problems with evaluating performance subjectively.\nHow to evaluate performance objectively.\nQualitative and quantitative evaluation of job performance.\nProviding performance feedback.\nHow to cite performance factors and behaviors. \nUnit 8: Writing and Delivering Performance Reviews – Conclusion:\nCommunication skills and techniques.\nGetting employee commitment and buy-in.\nMonitoring and maintaining employee progress.\nApplication of the skills and techniques for writing a performance review.\nApplication of the skills and techniques for delivering a performance review.\nMeasuring the outcomes of your writing and delivery of a review.
URL:https://laurelridgeworkforce.com/event/supervisory-leadership-certificate-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20260123T103730Z
UID:10004940-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Certificate in Data Analysis
DESCRIPTION:Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data\, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio\, and make a big difference in the success of your organization by acquiring data analysis skills.\n   Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization\, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home-based or a large company\, this certificate will take you to the next level where important decision-making is concerned.
URL:https://laurelridgeworkforce.com/event/certificate-in-data-analysis-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20260325T093724Z
UID:10004943-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Introduction to Data Analysis
DESCRIPTION:Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data\, but it is rare to have someone with the ability to analyze that data to see trends and make predictions.  This course will give you a basic understanding of how to analyze data in a business setting.  Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. \nAgenda \nUnit 1\nUnderstanding Data\nIdentify sources of Data\nDiscover methods of Collecting Data\nExamine Quantitative Data\nExamine Qualitative Data \nUnit 2\nProcessing Data\nIntroduction to Statistics\nDetermine the Appropriate Statistical Method for use in various scenarios\nIdentify methods of Sorting and Filtering Data\nCategorize Data \nUnit 3\nAnalyzing Data\nDiscuss Probability and the Normal Distribution\nPerform Trend Analysis\nPerform Breakeven Analysis\nUnderstand basic Statistical Modelling \nUnit 4\nInterpreting and Presenting Results\nDesign Professional-looking Tables\nGenerate Effective Charts\nCreate Pivot Tables and Pivot Charts\nCompile a Dashboard for Management
URL:https://laurelridgeworkforce.com/event/introduction-to-data-analysis-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114941Z
UID:10004948-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Advanced Data Analysis
DESCRIPTION:After taking this Advanced course in Data Analysis\, you will be able to perform inquiries that will be useful to your business or organization\, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand.  Take the guesswork out of important company decisions and make decisions based on statistically significant information.  Whether your business is home based or a large company\, this class will take you to the next level where important decision-making is concerned. \nAgenda \n Unit 1\n Developing a Survey\n-Purposes of surveys\n-Fundamentals of Survey Research\n-Ethical Considerations\n-Likert Scales \nUnit 2\nComparing Means\n-Chi-Square\n-Statistical Significance\n-Communicating Results Graphically and Textually\n-Practical Problems involving Means Comparisons \nUnit 3\n Finding Differences between Groups\n-ANOVA\n-Post Hoc Comparisons\n-Communicating Results Graphically and Textually\n-Practical Problems Involving ANOVA \nUnit 4\nIndividual Research Inquiries\n-Developing Research Questions\n-Setting Up Study\n-Communicating Results Graphically and Textually
URL:https://laurelridgeworkforce.com/event/advanced-data-analysis-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114945Z
UID:10004951-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Entrepreneurship Certificate
DESCRIPTION:Boost your chances of success for your new or small business and reduce your risks.  Get the latest on planning your business\, brainstorming business ideas and a checklist for going into business.  Then learn how to create a business plan\, including assessing business feasibility and prepare the management and financial plans.  Then take home a step-by-step approach to attract and keep customers\, with an emphasis on customer-driven marketing decisions and building a strong brand.\nAt the end of this certificate\, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them\, develop goals to help establish your business\, develop an outline for your plan\, and take home techniques to successfully manage and market your new business.
URL:https://laurelridgeworkforce.com/event/entrepreneurship-certificate-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T114951Z
UID:10004954-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Entrepreneur Boot Camp
DESCRIPTION:Starting a business is something that all of us have thought about at one time or another.  Everyone wants to be their own boss.  Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics\, knowledge and skills needed to become a successful entrepreneur. At the end of this course\, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them\, develop goals to help establish your business\, develop an outline for your plan\, and take home techniques to successfully manage your new business. \nAgenda \nUnit 1\nWhat is an Entrepreneur?\nChecklist For Going Into Business\nAre You A Potential Entrepreneur?\nSuccess\, Self-Esteem and Goals\nBrainstorming Business Ideas \nUnit 2\nAs You Start Your Business\nSelecting A Legal Structure\nLicensing And Registrations\nPlanning Your Business \nUnit 3\nUsing Technology\nThe Essential Eleven Computer Skills\nMarketing Strategies\nInternet Opportunities \nUnit 4\nManaging Your Business\nFinancial Statements\nRecord Keeping And Taxes\nGrants And Government Programs
URL:https://laurelridgeworkforce.com/event/entrepreneur-boot-camp-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T115000Z
UID:10004959-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Entrepreneurial Marketing
DESCRIPTION:To succeed in today”s marketplace\, entrepreneurs must know how to effectively market their product or service. This course offers you a step by step approach to attract and keep customers\, all within a realistic budget. With an emphasis on customer-driven marketing decisions\, you will learn how to build a strong brand\, analyze which tactics to use\, and implement your marketing plan. Whether you are starting a business or growing an existing one\, you will take away practical marketing tips and tools that you can use to improve your marketing efforts. \nAgenda  \nUnit 1\nThe Customer as the Driver\n–  Marketing Decisions Framework\n–  Positioning Your Product or Service\n–  Marketing Strategies and Goals \nUnit 2\nCommunicating Value to Customers\n–  Key Selling Messages\n–  Creating Emotional Connections\n–  Personal Selling\n–  Networking: Your 30-Second Introduction \nUnit 3\nCreating a Strong Brand\n–  Managing the Marketing Mix\n–  Marketing on a Shoestring Budget\n–  Your Marketing Calendar\n–  Implementing Your Plan  \nUnit 4\nBuilding Customer Relationships\n–  Tools to Meet Your Strategic Goals\n–  Online Opportunities and Social Media Checklist\n–  Generating Buzz: Word-of-Mouth Marketing\n–  Measuring Effectiveness
URL:https://laurelridgeworkforce.com/event/entrepreneurial-marketing-2/
LOCATION:Online 24/7
CATEGORIES:Business Administration / Management,Business and Professional Development
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T115005Z
UID:10004962-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Certificate in Customer Service
DESCRIPTION:Customer service is now essential for business and all work organizations.  With the increase of technology\, human interaction with customers becomes all the more important.  Whether it relates to retaining customers\, serving your audience\, or turning inquiries from potential customers into sales\, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set\, improve productivity\, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. \nTwo one-month courses.
URL:https://laurelridgeworkforce.com/event/certificate-in-customer-service-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T115009Z
UID:10004965-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Keys to Customer Service
DESCRIPTION:Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous. \nAgenda \nUnit 1\nUnderstand Service Matters\nLongevity and Loyalty\nCost of a Lost Customer\nEngage Your Customer \nUnit 2\nListen to Your Customer\nActive Listening\nAvoid Improper Listening\nThe Power of Feedback \nUnit 3\nWeb Sites and Electronic Communication\nWeb-Based Customer Service\nDisadvantages of Web-Based Customer Service\nEvaluate Your Web-Based Customer Service \nUnit 4\nCustomer Turnoffs\nExceed customer expectations\nRecognize and categorize customer turnoffs\nDeal with customer expectations and turnoffs
URL:https://laurelridgeworkforce.com/event/keys-to-customer-service-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T115023Z
UID:10004974-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Certificate in Workplace Communication
DESCRIPTION:Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning.  Take back a workable conflict management model\, along with successful and practical conflict management strategies.  Then work with a pro to learn how to improve your negotiation skills for a win-win outcome\, including helping others to get what they want\, so you get what you want.  Finally\, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors\, and taking away new how-to skills that work.
URL:https://laurelridgeworkforce.com/event/certificate-in-workplace-communication-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20260325T093724Z
UID:10004977-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Conflict Management
DESCRIPTION:A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills\, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model\, discuss case studies in conflict management\, and then take away successful conflict management strategies to apply in your workplace. \nAgenda \nUnit 1\nUnderstanding Conflict\n– Definition of conflict.\n– The up side of conflict.\n– Describe performance expectations related to conflict. \nUnit 2\nUnderstanding the Conflict Management Model\n-Using the model\n-Dialog for a conflict conversation\n-When to take action and address a conflict situation \nUnit 3\nConflict Management Case Studies\n-Review of real world cases\n-Analyze and evaluate the cases \nUnit 4\nStrategies for success\n-Creating a standard of performance\n-Creating your own dialog\n-Applying the model
URL:https://laurelridgeworkforce.com/event/conflict-management-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T115029Z
UID:10004979-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Using Personality Profiles for Better Work Performance
DESCRIPTION:Understanding yourself and others will increase your overall effectiveness at work\, home\, and in all of your relationships. Learn how to improve your communication with others\, convey your ideas effectively\, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. \nAgenda \nUnit 1\nUnderstanding the DiSC Profile\n-Getting to know the four styles of the DiSC profile\n-Dominance\n-Influence\n-Steadiness\n-Compliance \nUnit 2\nCommunicating effectively with each style\n-Understanding preferences for communicating\n-The most effective and influential communicators\n-Knowing how to reach and be understood by others\n-Insights into barriers that each style has\,\n-Clarifying detractors and enhancements for each style \nUnit 3\nIncreasing your Success Part 1\n -In depth analysis of the D and I behavioral styles from the DiSC profile\n-Creating action plans for D and I styles \nUnit 4\nIncreasing your Success Part 2\n-Analyzing the other two behavioral styles from the DiSC profile: S and C\n-Developing action plans for S and C styles
URL:https://laurelridgeworkforce.com/event/using-personality-profiles-for-better-work-performance-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20260325T093725Z
UID:10004982-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Mastering Microsoft Excel
DESCRIPTION:A must-have skill to succeed in business\, whether an entrepreneur or a valued employee\, is the ability to create\, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class\, as it is always up-to-date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook\, from creation to presentation. Learn how an Excel worksheet is constructed\, populated with content\, and edited for delivery. Master the options that can take your Excel worksheet from plain\, drab numbers to exciting and engaging multimedia. You will leave class with a set of skills that are in high demand and will be a deciding factor in your future success. \nAgenda \nUnit 1\nExcel From The Ground Up\nWhy businesses use Excel for spreadsheet management\nTechnical requirements to use Excel (and all Office modules)\nLaunch Excel and create your first Excel worksheet\nDiscover how to protect and save your document\nSet your document’s Properties and Attributes including Subject\, Title and Author  \nUnit 2\nExcel Document Creation\nExplore the different parts of the Excel worksheet and document navigation\nUnderstand cells and their makeup\nLearn how to populate\, format and merge cells\nCreate multiple worksheet “workbooks”\nLearn how to insert comments and check spelling \nUnit 3\nAdvanced Features and Functionality\nCreate and manage formulas and functions\nFilter and sort tables and data\nCreate “live” connections between multiple worksheets\nCreate effective and informative table and charts                                     \nUnit 4\nExcel Management and Sharing\nCreate meaningful file names and understand filing systems to manage Excel documents\nOrganize your documents on your hard drive and learn how to copy and move documents\nManage track changes when co-authoring documents\nPrinting and PDF file creation including setting print areas\nLearn how to export Excel tables and charts to PowerPoint presentations and Word documents\nUse Outlook to send Excel worksheets and workbooks to other users
URL:https://laurelridgeworkforce.com/event/mastering-microsoft-excel-3/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260406
DTEND;VALUE=DATE:20260407
DTSTAMP:20260404T222418
CREATED:20250114T070000Z
LAST-MODIFIED:20251106T115038Z
UID:10004985-1775433600-1775519999@laurelridgeworkforce.com
SUMMARY:Digital Marketing Certificate
DESCRIPTION:Come get a fundamental yet advanced introduction to eMarketing\, including improving email promotions\, analyzing your website traffic\, doing search engine optimization\, and how to successfully employ online advertising.\nRelevant for any type of organization\, including businesses\, companies\, non-profits\, and government agencies.  No eMarketing experience or expertise is necessary.  If you are already at an advanced level\, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.  \nThree one month courses.
URL:https://laurelridgeworkforce.com/event/digital-marketing-certificate-2/
LOCATION:Online 24/7
CATEGORIES:Computers and Technology,Marketing Online
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