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X-WR-CALNAME:Laurel Ridge Workforce Solutions
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X-WR-CALDESC:Events for Laurel Ridge Workforce Solutions
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DTSTART:20260308T070000
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DTSTART:20261101T060000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260908
DTEND;VALUE=DATE:20260909
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006100-1788825600-1788911999@laurelridgeworkforce.com
SUMMARY:Certificate in Customer Service
DESCRIPTION:Customer service is now essential for business and all work organizations.  With the increase of technology\, human interaction with customers becomes all the more important.  Whether it relates to retaining customers\, serving your audience\, or turning inquiries from potential customers into sales\, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set\, improve productivity\, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. \nTwo one-month courses.
URL:https://laurelridgeworkforce.com/event/certificate-in-customer-service-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261005
DTEND;VALUE=DATE:20261006
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006118-1791158400-1791244799@laurelridgeworkforce.com
SUMMARY:Intermediate Video Game Design
DESCRIPTION:Worldwide\, video game sales including consoles\, and online and mobile games are projected to reach $111 billion dollars this year. Mobile games are the fastest-growing segment of the market as more and more people play casual games. By 2019 Price Warehouse predicts social and casual game sales will exceed traditional game sales. In this intermediate introductory course you will learn the basics of video game design process\, learn about the main video game genres\, and use a game development application to begin your journey of making games.  \nAgenda \nUnit 1\nA brief history of Video Game Development\n– Arcades & Consoles\n– From PCs to Multiplayer\n– Play a Game -Game Analysis\n– Game Maker Introduction \nUnit 2\nPlayer Motivation\n– Geographics\, demographics\, and psychographics\n– Who Plays\n– Why We Play\n– Game Maker Making Art: About Sprites\, Objects\, Rooms \nUnit 3\nPlatforms\, Genres and Story Elements\n– Game Application: The Audience\n– Platforms & Player Modes\n– Story Elements: Premise\, Backstory\, Synopsis\, Theme\, & Setting\n– Character Archetypes & Character Development\n– Game Maker: Programming Events & Actions \nUnit 4\nThe Production Process\n– Documentation: The Game Design Doc\n– Creating the Team\n– Production Phases\n– Marketing\n– Game Maker: Your First Game
URL:https://laurelridgeworkforce.com/event/intermediate-video-game-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261005
DTEND;VALUE=DATE:20261006
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006103-1791158400-1791244799@laurelridgeworkforce.com
SUMMARY:Effective Copywriting
DESCRIPTION:Whether you are sending out a press release\, communicating internally with a memo or promoting your own skills on LinkedIn\, strong writing skills are the key to success.  Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. \nAgenda \nUnit 1\nCopywriting Essentials\nHow to tell the difference between bad copy and good copy\nThe art of the perfect sentence\nDeveloping your message\nCrafting your document roadmap\nAdapting your style to the audience and message \nUnit 2\nGetting to the Point\nClarity and brevity: Less is more\nActive vs. Passive Voice\nCutting the clutter\nUsing concrete examples and avoiding unwarranted superlatives \nUnit 3\nSelf Editing\nLeaving yourself time for revisions\nAvoiding common grammar mistakes and punctuation pitfalls\nSubject\, verb and object agreement\nFact checking\nThe benefits of having an in-house style guide \nUnit 4\nCreating Attention-grabbing Press Releases\nWriting benefit-driven copy\nSetting the right tone\nLanguage to use and language to avoid\nWriting a great headline
URL:https://laurelridgeworkforce.com/event/effective-copywriting/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261005
DTEND;VALUE=DATE:20261006
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20260820T092744Z
UID:10006102-1791158400-1791244799@laurelridgeworkforce.com
SUMMARY:Extraordinary Customer Service
DESCRIPTION:Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You”ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.  \nAgenda \nUnit 1: Understanding Your Customer\nWhy customer service is important\nKnowing your customer\nCustomers are constantly evaluating you\nBasic customer service skills you may not have thought of \nUnit 2: Setting Customer Expectations\nAnalyzing customer contacts\nDeveloping internal customer targets\nHow to easily exceed your customers” expectations \nUnit 3: Developing Effective Processes\nWhat is working for your customers\nRe-engineering your process\nWays to give the best information\nHandling complaints \nUnit 4: Marking Customer Service Extraordinary\nTweaking the customer”s experience\nTelling the world how great you are\nHaving fun
URL:https://laurelridgeworkforce.com/event/extraordinary-customer-service/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261005
DTEND;VALUE=DATE:20261006
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006131-1791158400-1791244799@laurelridgeworkforce.com
SUMMARY:Intermediate Excel
DESCRIPTION:Have you ever wondered why Excel is one of the most powerful applications used today by many businesses? Excel is one of the most important applications that you can study now to take your skills to the next level! This course will help you increase your efficiency by learning how to organize\, display and calculate your data into useful information. Find out how you can consolidate your data proficiently into readable rows and columns using different table designs and styles. Create a unique style for yourself to improve your spreadsheet appearance to make the content easier to understand for your target audience. Learn from the trainer on how beneficial it is to become more productive in generating different everyday business functions. Discover how easily pivot tables can be created to quickly summarize large amounts of data. Through this course\, these tasks will make your work outstanding and unique in what you do. \nAgenda \nUnit 1 – Organizing Worksheet and Table Data\nIntroduction to tables\nFormatting tables using styles\nUsing formulas in tables\nSorting and Filtering table data \nUnit 2 – Understanding Popular Excel Functions\nUnderstanding Name Manager\nApplying business functions\nCreating functions that handle text\nPerforming basic lookup functions\nCreating functions that work with dates and times \nUnit 3 – Improving Worksheet Appearance\nFormatting cells in worksheets\nCorrecting common function errors\nCreating and using worksheet outlines\nCustomizing Excel user interface \nUnit 4 – Analyzing Data Using Data Validation and Pivot Tables\nUnderstanding how to convert text to columns\nUnderstanding how to analyze spreadsheet data\nUnderstanding the basic pivot table layout and key terms\nCreating and formatting simple pivot tables
URL:https://laurelridgeworkforce.com/event/intermediate-excel/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261005
DTEND;VALUE=DATE:20261006
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006137-1791158400-1791244799@laurelridgeworkforce.com
SUMMARY:Intermediate Web Design
DESCRIPTION:Anyone wanting to find out how to create effective and dynamic websites/applications will want to take this course. You may be a webmaster or a graphic designer already creating static websites wishing to take your skills to the next level. You will acquire the fundamentals of the most popular Web 2.0 technologies. You will take away a functioning web application hosted on a web server that is both accessible and Search Engine Optimized.
URL:https://laurelridgeworkforce.com/event/intermediate-web-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261102
DTEND;VALUE=DATE:20261103
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006106-1793577600-1793663999@laurelridgeworkforce.com
SUMMARY:Using Personality Profiles for Better Work Performance
DESCRIPTION:Understanding yourself and others will increase your overall effectiveness at work\, home\, and in all of your relationships. Learn how to improve your communication with others\, convey your ideas effectively\, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. \nAgenda \nUnit 1\nUnderstanding the DiSC Profile\n-Getting to know the four styles of the DiSC profile\n-Dominance\n-Influence\n-Steadiness\n-Compliance \nUnit 2\nCommunicating effectively with each style\n-Understanding preferences for communicating\n-The most effective and influential communicators\n-Knowing how to reach and be understood by others\n-Insights into barriers that each style has\,\n-Clarifying detractors and enhancements for each style \nUnit 3\nIncreasing your Success Part 1\n -In depth analysis of the D and I behavioral styles from the DiSC profile\n-Creating action plans for D and I styles \nUnit 4\nIncreasing your Success Part 2\n-Analyzing the other two behavioral styles from the DiSC profile: S and C\n-Developing action plans for S and C styles
URL:https://laurelridgeworkforce.com/event/using-personality-profiles-for-better-work-performance-3/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261102
DTEND;VALUE=DATE:20261103
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006122-1793577600-1793663999@laurelridgeworkforce.com
SUMMARY:Successfully Communicating Your Message
DESCRIPTION:Get your message across. Every business communication contains a degree of emotion and influence. Effective business communicators respond to the recipient’s interests and the organization”s best interests. Conquer the right techniques in appealing to both emotions and objective data to influence the discussion. Most importantly of all\, persuasive business communicators know how to polish their writing to make every sentence count. \nMove your business writing to a different and higher level. Gain an advantage in your ability to participate in business decisions.
URL:https://laurelridgeworkforce.com/event/successfully-communicating-your-message-3/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261102
DTEND;VALUE=DATE:20261103
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006125-1793577600-1793663999@laurelridgeworkforce.com
SUMMARY:Excel Performance & Tools
DESCRIPTION:“We are faced with different types of business decisions each day that can change the data we work with along with our financial outcomes. Have you ever wondered what type of workplace skills you can learn to make wiser decisions? Learning Advanced Excel contains these tools that can help you prepare your worksheets accurately\, examine your data for authentication\, and then find those answers to your most difficult questions. This course will help you learn these required business functions along with the tools required to analyze data efficiently within the workplace. Save time for yourself by protecting your valuable data and know with assurance that the entered data is accurate without any errors. By completing the course\, discover how to attractively visualize your data into meaningful information with confidence.  \nAgenda \nUnit 1 – Advanced Functions Used To Make Business Decisions\nApplying multiple criteria to functions\nUsing And criteria\nUsing Or criteria\nUsing And and Or and Not criteria\nAdvanced Logical functions\nUsing If -Then control statements\nImplementing If functions with Aggregate functions \nUnit 2 – Functions Used to Make Financial Decisions\nLearning basic financial functions\nApplying functions to perform loan calculations\nComputing loan payments\nComputing interest rate\nComputing number of payment periods\nComputing present value of a loan\nWorking with additional functions \nUnit 3 – Applying Different Scenarios Using Excel Data Tools\nUnderstanding Different What-If Analysis Tools\nPerforming What-If Analysis to see how data changes outcomes in formulas\nUsing Scenario Manager\nUsing Data Tables\nUsing Goal Seek\nApplying rules to manage cell data\nImplement validation rules to avoid invalid entries\nEntering validation rules\nAvoiding duplicate data entries \nUnit 4 – Powerful Tools Used to Complete Data Implementation and Analysis\nExporting and Importing Data into Workbook\nProtecting a workbook\nMaking improved business decisions using pivot tables\nCreating an Excel Dashboard to visually display relevant data”
URL:https://laurelridgeworkforce.com/event/excel-performance-tools-3/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261102
DTEND;VALUE=DATE:20261103
DTSTAMP:20260820T063430
CREATED:20250114T070000Z
LAST-MODIFIED:20250114T070000Z
UID:10006136-1793577600-1793663999@laurelridgeworkforce.com
SUMMARY:Advanced Web Design
DESCRIPTION:The goal of this course is to provide students with the study of advanced topics in web design. Upon completion of this course\, students should have a thorough knowledge of web design and development. Topics include the responsive design process\, advanced layout and design features using the Bootstrap framework\, exploration of CMS frameworks and industry standard technologies and frameworks.
URL:https://laurelridgeworkforce.com/event/advanced-web-design-3/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
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