BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Laurel Ridge Workforce Solutions - ECPv6.10.1.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Laurel Ridge Workforce Solutions
X-ORIGINAL-URL:https://laurelridgeworkforce.com
X-WR-CALDESC:Events for Laurel Ridge Workforce Solutions
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260421T093718Z
UID:10005584-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Spanish for Social Services
DESCRIPTION:Spanish for Social Services is a self-paced\, online Spanish course designed for social workers\, counselors\, non-profit office staff and administrators\, ministers\, and anyone working with Spanish-speakers in an outreach capacity.  In addition to basic greetings and general Spanish vocabulary\, the course also covers job titles and people\, the outreach visit\, social work terms\, interview phrases\, insurance vocabulary\, medical history\, feelings\, agency services\, common places\, accidents/common injuries and emergencies. Details
URL:https://laurelridgeworkforce.com/event/spanish-for-social-services/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102253Z
UID:10005585-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Spanish for Law Enforcement
DESCRIPTION:Spanish for Law Enforcement is a self-paced\, online Spanish course designed for Police Officers and Law Enforcement Personnel wanting to communicate with the Spanish-speaking public. Details
URL:https://laurelridgeworkforce.com/event/spanish-for-law-enforcement/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102321Z
UID:10005599-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Life Coach
DESCRIPTION:Life Coaching is quickly becoming one of the most in-demand professional services.  Life Coaches work with clients to help them establish and achieve their professional goals\, as well as personal aspirations.  This course will provide you with the skills you need to become a successful life coach.  Through theoretical and practical applications\, you will learn how to work with clients in every aspect of life.  You will learn coaching fundamentals\, including listening skills and the language of coaching.  From there\, you will go beyond the basics to learn how to work with individual clients to help them establish their personal and professional goals.  When a student completes this course\, they will be fully prepared to help individuals through one-on-one and group coaching. Details
URL:https://laurelridgeworkforce.com/event/life-coach/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102329Z
UID:10005604-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Travel and Tourism Agent
DESCRIPTION:This course will look at the tourism industry through the lens of business\, specifically by considering the management\, marketing\, and finance issues most important to industry members. The course will start with a comprehensive model of tourism and continue with individual sections that provide a thorough understanding of all sectors of travel and tourism. The role of the travel agents\, technology\, transportation modes\, accommodations\, cruise lines\, destinations\, attractions\, and food and beverage operations are all covered in detail. Details
URL:https://laurelridgeworkforce.com/event/travel-and-tourism-agent/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102334Z
UID:10005606-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Florist
DESCRIPTION:In this course\, we will learn and apply the principles of floral design\, explore the history of floral arranging\, and become familiar with the various groups\, classifications\, and names of flowers and foliage\, along with the opportunities in the floral design industry. Details
URL:https://laurelridgeworkforce.com/event/florist/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102335Z
UID:10005607-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Day Care Administrator
DESCRIPTION:In this course\, we will become familiar with the development and management of a child daycare center\, including such elements as child development theories\, legal considerations\, bookkeeping\, staffing\, site management\, and parental involvement.  The goal of a quality day care facility is to provide child care that meets the needs of each child and family in a safe\, educational environment.At a quality center\, the workers and management strive to meet the individual needs of each child\, while providing quality\, reliable and safe child care. Read the full course description.
URL:https://laurelridgeworkforce.com/event/day-care-administrator/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102341Z
UID:10005610-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Start Your Own Business in Career Coaching
DESCRIPTION:This course\, Start Your Own Business\, it  will prepare the individual to launch his or her own small business.  Life Coaching is quickly becoming one of the most in-demand professional services.  Life Coaches work with clients to help them establish and achieve their professional goals\, as well as personal aspirations.  This course will provide you with the skills you need to become a successful life coach.  Through theoretical and practical applications\, you will learn how to work with clients in every aspect of life.  You will learn coaching fundamentals\, including listening skills and the language of coaching.  From there\, you will go beyond the basics to learn how to work with individual clients to help them establish their personal and professional goals.  When a student completes this course\, they will be fully prepared to help individuals through one-on-one and group coaching. Details
URL:https://laurelridgeworkforce.com/event/start-your-own-business-in-career-coaching/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20280101
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102231Z
UID:10005573-1736812800-1830297599@laurelridgeworkforce.com
SUMMARY:Spanish for Educators
DESCRIPTION:Spanish for Educators is a self-paced\, on-line occupational Spanish conversation course that seeks to bridge the communication gap between English and Spanish speakers. This course is ideal for teachers\, administrators\, and anyone working with Spanish-speaking students and parents. Details
URL:https://laurelridgeworkforce.com/event/spanish-for-educators/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102706Z
UID:10005710-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Advanced Web Design
DESCRIPTION:The goal of this course is to provide students with the study of advanced topics in web design. Upon completion of this course\, students should have a thorough knowledge of web design and development. Topics include the responsive design process\, advanced layout and design features using the Bootstrap framework\, exploration of CMS frameworks and industry standard technologies and frameworks.
URL:https://laurelridgeworkforce.com/event/advanced-web-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102705Z
UID:10005709-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Certificate in Web Design
DESCRIPTION:Online users say a website”s design is the number one criteria for deciding whether a company is credible or not\, according to recent research. Understanding what it takes to produce effective web design is essential in today”s market of highly saturated digital competition.\n   First discover the basics of web design using HTML and CSS. The No prior knowledge of HTML or web design is required. After the first course you will have the info you need to plan and design effective web pages.\n   Then find out how to create effective and dynamic websites/applications. Take away a functioning web application hosted on a web server that is both accessible and Search Engine Optimized.\n   Finally\, learn about responsive design process\, advanced layout and design features using the Bootstrap framework. Plus explore CMS frameworks and industry standard technologies and frameworks.
URL:https://laurelridgeworkforce.com/event/certificate-in-web-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102702Z
UID:10005708-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Introduction to Web Design
DESCRIPTION:Online users say a website’s design is the number one criteria for deciding whether a company is credible or not\, according to recent research. Understanding what it takes to produce effective web design is essential in today’s market of highly saturated digital competition.\nDiscover the basics of web design using HTML and CSS. The No prior knowledge of HTML or web design is required. Throughout the course you will get the info you need to plan and design effective web pages. Come away knowing how to implement web pages by writing HTML and CSS code. And discover ways to enhance web pages with the use of page layout techniques\, text formatting\, graphics\, and images. \nAgenda \nUnit 1\nThe Principles of Web Design\nPlan the Structure of a Website / File Management\nTarget your audience\nDesigning Effective Web Layout and Navigation \nUnit 2\nStructure vs Presentation\nIntroduction to HTML5 Basic Markup\nIntroduction to CSS3 – Linking and Embedding Stylesheets \nUnit 3\nWeb Graphics and Content\nUnderstanding web graphics\nAcquiring images / Copyright law and graphics on the web\nOptimizing images\nAdding images to your web page \nUnit 4\nPublishing Your Site\nDomain Name Registration / Hosting Services\nFinding the appropriate Hosting space\nPublishing Website Using FTP-Client
URL:https://laurelridgeworkforce.com/event/introduction-to-web-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102648Z
UID:10005702-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Introduction to Coding
DESCRIPTION:After taking this course in “Introduction to Coding”\, you will be introduced to the basics of computer programing and various programing languages. New technologies allow people outside of the computer science field to be able to create their own web pages using code.  Students will learn the basics of HTML\, CSS\, and Java Script in this course\, as well as the practical uses for each.
URL:https://laurelridgeworkforce.com/event/introduction-to-coding/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102646Z
UID:10005700-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Certificate in Mastering Excel
DESCRIPTION:A must-have skill to succeed in business\, whether an entrepreneur or a valued employee\, is the ability to create\, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Begin with learning how an Excel worksheet is constructed\, populated with content\, and edited for delivery. Discover how various menu items\, commands\, settings and processes affects the look of your Excel worksheets and workbooks. Then\, increase your efficiency by learning how to organize\, display and calculate your data into useful information. Identify different types of data and how data can be best visually represented or formatted\, by using different data tool techniques. Finally\, you’ll learn a variety of Excel’s most powerful features to analyze data quickly and easily. This Certificate will help you discover how to attractively visualize your data into meaningful information with confidence.
URL:https://laurelridgeworkforce.com/event/certificate-in-mastering-excel-2/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102642Z
UID:10005698-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Certificate in Basic Game Design
DESCRIPTION:Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This Certificate provides you with a general introduction to what goes into the design and development of both video and analog games\, with a particular focus on the use of games outside of consumer entertainment.\n  In the first course\, you will discover resources for developing game design\, identify the mechanics and verbs used in different games. You will come away with knowing the different activities that are part of game design\, being able to flesh out a game idea in order to increase the chances to having a successful game design experience\, and have a basic understanding of how to work with game developers.\n In the second course\, you will you will learn the basics of video game design process\, learn about the main video game genres\, and use a game development application to begin your journey of making games.\n   By successfully completing this Certificate in Basic Game Design\, you will have taken the first steps into understanding game design\, and being able to create your own games.
URL:https://laurelridgeworkforce.com/event/certificate-in-basic-game-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102637Z
UID:10005695-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Excel Performance & Tools
DESCRIPTION:“We are faced with different types of business decisions each day that can change the data we work with along with our financial outcomes. Have you ever wondered what type of workplace skills you can learn to make wiser decisions? Learning Advanced Excel contains these tools that can help you prepare your worksheets accurately\, examine your data for authentication\, and then find those answers to your most difficult questions. This course will help you learn these required business functions along with the tools required to analyze data efficiently within the workplace. Save time for yourself by protecting your valuable data and know with assurance that the entered data is accurate without any errors. By completing the course\, discover how to attractively visualize your data into meaningful information with confidence.  \nAgenda \nUnit 1 – Advanced Functions Used To Make Business Decisions\nApplying multiple criteria to functions\nUsing And criteria\nUsing Or criteria\nUsing And and Or and Not criteria\nAdvanced Logical functions\nUsing If -Then control statements\nImplementing If functions with Aggregate functions \nUnit 2 – Functions Used to Make Financial Decisions\nLearning basic financial functions\nApplying functions to perform loan calculations\nComputing loan payments\nComputing interest rate\nComputing number of payment periods\nComputing present value of a loan\nWorking with additional functions \nUnit 3 – Applying Different Scenarios Using Excel Data Tools\nUnderstanding Different What-If Analysis Tools\nPerforming What-If Analysis to see how data changes outcomes in formulas\nUsing Scenario Manager\nUsing Data Tables\nUsing Goal Seek\nApplying rules to manage cell data\nImplement validation rules to avoid invalid entries\nEntering validation rules\nAvoiding duplicate data entries \nUnit 4 – Powerful Tools Used to Complete Data Implementation and Analysis\nExporting and Importing Data into Workbook\nProtecting a workbook\nMaking improved business decisions using pivot tables\nCreating an Excel Dashboard to visually display relevant data”
URL:https://laurelridgeworkforce.com/event/excel-performance-tools/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102632Z
UID:10005692-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Successfully Communicating Your Message
DESCRIPTION:Get your message across. Every business communication contains a degree of emotion and influence. Effective business communicators respond to the recipient’s interests and the organization”s best interests. Conquer the right techniques in appealing to both emotions and objective data to influence the discussion. Most importantly of all\, persuasive business communicators know how to polish their writing to make every sentence count. \nMove your business writing to a different and higher level. Gain an advantage in your ability to participate in business decisions.
URL:https://laurelridgeworkforce.com/event/successfully-communicating-your-message/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102610Z
UID:10005684-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Introduction to Game Design
DESCRIPTION:Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games\, with a particular focus on the use of games outside of consumer entertainment. By completing this course\, you can take the first steps into understanding game design\, and how it can be applied in your field. \nAgenda \nUnit 1\nWhat Makes a Game?\n– Practical Definition for Game\n-The Anatomy of a Game\n-Games and Play\n-Different Types of Games \nUnit 2\nEssentials of Design\n-Getting Beyond a Game Idea\n-Game Verbs and Game Mechanics\n-Documentation\n-Test Early\, Test Often \nUnit 3\nGame Design: Solo and in Teams\n-Defining Development Needs\n-Roles in Game Design\n-Finding Design and Development Partners \nUnit 4\nSerious Games & Gamification\n-Games Beyond Entertainment\n-Designing “Serious” Games\n-Gamification\n-Designing Gamification Systems
URL:https://laurelridgeworkforce.com/event/introduction-to-game-design/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102609Z
UID:10005683-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Certificate in Business Writing
DESCRIPTION:Discover the keys to successful writing for the workplace.  Whether you are writing a report\, memo\, letter or publicity notice\, business writing has some defined characteristics for success. Successful communicators in the workplace move forward\, others move back. Enhance your career by improving this critical communication skill. \nBegin with understanding the format\, construction\, and successful techniques of writing good business reports and proposals.  Then improve your skills with editing and proofreading.  Finally\, discover what good journalists know. Learn how to write a news story\, press release or other publicity notice that zings.  Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. \nThree one-month courses
URL:https://laurelridgeworkforce.com/event/certificate-in-business-writing/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102604Z
UID:10005681-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Business Writing
DESCRIPTION:Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective\, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. \nAgenda \nUnit 1\nWriting as a Process\n– Audience\, Purpose\, and Medium\n-Outlining for Successful Writing\n-Organization Models (Choosing a Model that Works)\n– Principles of Business Communication \nUnit 2\nWritten Communication in the Workplace\n-Writing Reports (formal and informal)\n-Drafting and Revision\n-Writing the First Draft\n-Constructing Openings and Closings that Work \nUnit 3\nWriting a Proposal\n-Writing for Your Readers\n-Writing Effective Content\n– Safeguarding Users\n-Ethical Considerations \nUnit 4\nCollaborative Writing and Research\n-Research and Team Writing\n-Collaborating Across Departments\n-Working Through Conflict
URL:https://laurelridgeworkforce.com/event/business-writing/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102553Z
UID:10005674-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Mastering Microsoft Excel
DESCRIPTION:A must-have skill to succeed in business\, whether an entrepreneur or a valued employee\, is the ability to create\, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class\, as it is always up-to-date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook\, from creation to presentation. Learn how an Excel worksheet is constructed\, populated with content\, and edited for delivery. Master the options that can take your Excel worksheet from plain\, drab numbers to exciting and engaging multimedia. You will leave class with a set of skills that are in high demand and will be a deciding factor in your future success. \nAgenda \nUnit 1\nExcel From The Ground Up\nWhy businesses use Excel for spreadsheet management\nTechnical requirements to use Excel (and all Office modules)\nLaunch Excel and create your first Excel worksheet\nDiscover how to protect and save your document\nSet your document’s Properties and Attributes including Subject\, Title and Author  \nUnit 2\nExcel Document Creation\nExplore the different parts of the Excel worksheet and document navigation\nUnderstand cells and their makeup\nLearn how to populate\, format and merge cells\nCreate multiple worksheet “workbooks”\nLearn how to insert comments and check spelling \nUnit 3\nAdvanced Features and Functionality\nCreate and manage formulas and functions\nFilter and sort tables and data\nCreate “live” connections between multiple worksheets\nCreate effective and informative table and charts                                     \nUnit 4\nExcel Management and Sharing\nCreate meaningful file names and understand filing systems to manage Excel documents\nOrganize your documents on your hard drive and learn how to copy and move documents\nManage track changes when co-authoring documents\nPrinting and PDF file creation including setting print areas\nLearn how to export Excel tables and charts to PowerPoint presentations and Word documents\nUse Outlook to send Excel worksheets and workbooks to other users
URL:https://laurelridgeworkforce.com/event/mastering-microsoft-excel/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081648
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102552Z
UID:10005673-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Using Personality Profiles for Better Work Performance
DESCRIPTION:Understanding yourself and others will increase your overall effectiveness at work\, home\, and in all of your relationships. Learn how to improve your communication with others\, convey your ideas effectively\, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. \nAgenda \nUnit 1\nUnderstanding the DiSC Profile\n-Getting to know the four styles of the DiSC profile\n-Dominance\n-Influence\n-Steadiness\n-Compliance \nUnit 2\nCommunicating effectively with each style\n-Understanding preferences for communicating\n-The most effective and influential communicators\n-Knowing how to reach and be understood by others\n-Insights into barriers that each style has\,\n-Clarifying detractors and enhancements for each style \nUnit 3\nIncreasing your Success Part 1\n -In depth analysis of the D and I behavioral styles from the DiSC profile\n-Creating action plans for D and I styles \nUnit 4\nIncreasing your Success Part 2\n-Analyzing the other two behavioral styles from the DiSC profile: S and C\n-Developing action plans for S and C styles
URL:https://laurelridgeworkforce.com/event/using-personality-profiles-for-better-work-performance/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081649
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102548Z
UID:10005672-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Conflict Management
DESCRIPTION:A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills\, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model\, discuss case studies in conflict management\, and then take away successful conflict management strategies to apply in your workplace. \nAgenda \nUnit 1\nUnderstanding Conflict\n– Definition of conflict.\n– The up side of conflict.\n– Describe performance expectations related to conflict. \nUnit 2\nUnderstanding the Conflict Management Model\n-Using the model\n-Dialog for a conflict conversation\n-When to take action and address a conflict situation \nUnit 3\nConflict Management Case Studies\n-Review of real world cases\n-Analyze and evaluate the cases \nUnit 4\nStrategies for success\n-Creating a standard of performance\n-Creating your own dialog\n-Applying the model
URL:https://laurelridgeworkforce.com/event/conflict-management/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081649
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102547Z
UID:10005671-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Certificate in Workplace Communication
DESCRIPTION:Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning.  Take back a workable conflict management model\, along with successful and practical conflict management strategies.  Then work with a pro to learn how to improve your negotiation skills for a win-win outcome\, including helping others to get what they want\, so you get what you want.  Finally\, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors\, and taking away new how-to skills that work.
URL:https://laurelridgeworkforce.com/event/certificate-in-workplace-communication/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081649
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102535Z
UID:10005666-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Keys to Customer Service
DESCRIPTION:Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life.  Through this course you will discover the direct relationship between service skills and career achievement.  You will become skilled at being an exceptional service provider.  You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.  The payoff is enormous. \nAgenda \nUnit 1\nUnderstand Service Matters\nLongevity and Loyalty\nCost of a Lost Customer\nEngage Your Customer \nUnit 2\nListen to Your Customer\nActive Listening\nAvoid Improper Listening\nThe Power of Feedback \nUnit 3\nWeb Sites and Electronic Communication\nWeb-Based Customer Service\nDisadvantages of Web-Based Customer Service\nEvaluate Your Web-Based Customer Service \nUnit 4\nCustomer Turnoffs\nExceed customer expectations\nRecognize and categorize customer turnoffs\nDeal with customer expectations and turnoffs
URL:https://laurelridgeworkforce.com/event/keys-to-customer-service/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260601
DTEND;VALUE=DATE:20260602
DTSTAMP:20260501T081649
CREATED:20250114T070000Z
LAST-MODIFIED:20260415T102534Z
UID:10005665-1780272000-1780358399@laurelridgeworkforce.com
SUMMARY:Certificate in Customer Service
DESCRIPTION:Customer service is now essential for business and all work organizations.  With the increase of technology\, human interaction with customers becomes all the more important.  Whether it relates to retaining customers\, serving your audience\, or turning inquiries from potential customers into sales\, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set\, improve productivity\, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. \nTwo one-month courses.
URL:https://laurelridgeworkforce.com/event/certificate-in-customer-service/
LOCATION:Online 24/7
CATEGORIES:Business and Professional Development,Career Enhancement
END:VEVENT
END:VCALENDAR