Patient Service Representative Program Frequently Asked Questions

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What is involved with this class?

  • This class is 60 hours of classroom instruction. It is a very fast-paced class that requires several hours of reading, completing homework, and studying outside of the classroom.

Is there a lot of homework outside of class?

  • There are several chapters of reading that have to be done between each class. There is a significant amount of material that needs to be studied and memorized in preparation for the National Certification. Time Management skills will be important.

What is the NHA and what credential can I earn?

  • The NHA is the National Healthcareer Association is a credentialing organization focused on helping individuals and healthcare businesses make a meaningful, positive impact. By completing this course, you are eligible to take the Certified Medical Administrative Assistant exam (CMAA).

What kinds of jobs can I look for if I have this credential?

  • There are many different titles for someone with this training. Patient Services Representative, Medical Office Specialist, Medical Secretary, Patient Service Specialist, Admissions Coordinator are all commonly used titles that would use this training.

Could I work in different types of offices with this training?

  • Yes, there are wide ranges of medical offices looking for someone with this training (dental, chiropractic, etc).

If I have to retake the exam, how do I do that?

  • If a student needs to schedule a retest, all of that information will be given to them after the initial test. The retest fee is $125 and at the expense of the student.

Why is this class called the “Patient Service Representative” (PSR) program when the material references a Medical Administrative Assistant (CMAA) and I will take the CMAA certification exam?

  • Upon careful review from previous instructors, students and employers, it was decided that this title best reflects the job titles in this area. Previous students and instructors felt that the CMAA title for the class was confusing to students when they were researching jobs.